Terms and Conditions - Suspended Ceilings 2 Go

Please read our Returns policy below if you wish to return goods.

Suspended Cailings 2 Go is a trading name of Hot Tub Heaven Limited.  We can be contacted via our contact page.

We endeavor to state clearly on this page our methods and terms of business but nothing stated here or elsewhere on our website affects your statutory rights.

Orders

Orders can be placed and paid for online using the credit/debit card services of PayPal (Europe) S.à r.l. & Cie, S.C.A.  Orders can also be placed by telephone in which case we take payment by all credit and debit cards using our normal banking services.

If you place an online order, and pay online, you will normally receive an order confirmation email from PayPal shortly after you make your payment and a further email from us within 24 hours.  Orders will normally be delivered within 7 working days following receipt of payment confirmation from PayPal.

Prices

All prices shown on this website are in UK Pounds (£), include VAT and delivery and apply at the time of purchase.

Payment

Payment can be made by telephone using all major debit and credit cards, or online using the services of PayPal (Europe) S.à r.l. & Cie, S.C.A.  Payment is in UK Pounds (£)

In the case of online payment the checkout process is performed on a secure server belonging to PayPal (Europe) S.à r.l. & Cie, S.C.A.  PayPal accepts payment by all major credit or debit card as well as bank transfers, eCheques and payment from a PayPal account.

Delivery

The quoted prices include UK mainland delivery.  If you require delivery outside the UK mainland then please contact us with your request and we will consider your enquiry.  If we decide to export we are not liable to any further charges levied by customs or other similar organisations.

Please note that we reserve the right not to deliver to a Delivery Address that is different to the Cardholder Address, in which case we will consult with you at the email address you supply, and will refund any money paid if we do not resolve any concerns we might have.

Returns

Our fault

If you need to return goods because of our mistake or if the goods are faulty then please contact us and we will arrange collection or advise you of the return method.  You will be refunded the full purchase price of the goods and any postage charges that you may have to pay, provided those charges have our prior approval.  Please do not return goods without first contacting us

Your decision

If you decide to return the goods for other reasons, maybe because you have changed your mind or you have ordered the wrong style or colour, then you must inform us of your decision within seven days of receiving the goods and we will refund the full purchase price within thirty days of receiving your notice, provided that you return the goods to us within twenty one days of originally receiving them.

You must keep such goods in your possession from the time you originally receive them to the time you return them to us and you must have taken reasonable care of the goods while in your possession.

If you wish, we will arrange collection of the goods from the original delivery address, or another mutually agreeable address, within the timescales outlined, provided that you give us reasonable opportunity to do so.  Under such circumstances, the full cost of recovery will be deducted from the refund price.

All goods returned should include any original packaging.  The above returns policy only applies to goods delivered to a UK address.

Cancellations

If you have placed an order but decide to cancel before you receive the goods then please contact us as soon as possible - preferably by both telephone and email.

If you inform us before we dispatch then we will process a refund for the full price.  If we have already dispatched then the returns policy outlined above will come into force and you will be responsible for paying for returning the goods.

Complaints

If you have a complaint then please telephone, email or write.  We will acknowledge all complaints as soon as possible and always within five working days.  We endeavour to deal with them as speedily as possible and will inform customers regularly about progress.  We do not wish to loose either your custom or our reputation, and so will deal with all complaints in a fair, efficient and confidential manner.